Author(s): Correia, Anacleto Cortez e ; Brito e Abreu, Fernando
Date: 2010
Origin: Repositório ISCTE
Subject(s): IT Service Management; ITIL; SLA; MDA; DSL; NFR; BPMN
Document details
Model-Driven Service Level Management
Description
Service-level agreements (SLA) definition and monitoring are open issues within the IT Service Management (ITSM) domain. Our main goals are to propose a model-based approach to IT services SLA specification and compliance verification. The specification will be accomplished by proposing a SLA language - a domain specific language for defining quality attributes as non functional requirements (NFRs) in the context of ITSM. This will allow that SLA monitoring and compliance validation at a level of abstraction that is understood by the stakeholders involved in the service specification.
Document Type
Book part
Language English
Language English
