Flightright now : development of a predictive legal service for the compensation of flight delays in realtime

• Author(s): Kreibich, Dan Andreas
• Date: 2017
• Persistent ID: http://hdl.handle.net/10362/21680
• Origin: Repositório Institucional da UNL
• Subject(s): Legal Technology; Software Development; Project Management; Predictive Analytics
• Document Type: Master thesis
• Language: English
• Advisor(s): Santos, Vitor Manuel Pereira Duarte dos; Brüssel, Marc
• Contributor(s): RUN

Description

Internship Report presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Information Systems and Technologies Management

Legal technology is a relatively recent discipline, which refers to providing legal services with the help of technology and software. One of the biggest players in this field is Flightright GmbH, a German company which focusses on helping air passengers to receive compensation from airlines in case of flight disruptions. Companies in the market of air passenger rights offer different services with compensation options ranging from 24 hours up to several months. Striving for a pioneer product in the legal technology market, the Flightright Now project has created the globally first service offering real-time customer compensation. This project, the development of Flightright Now, was the center of my internship at Flightright GmbH. Comprising several business- and IT-related topics the focus was placed on project management in software development and predictive analytics. The report results in key lessons learned during project conduction.