Author(s): Lima, Rui ; Marreiros, Goreti ; Fdez-Riverola, Florentino ; Vicente, Henrique ; Neves, José
Date: 2025
Persistent ID: http://hdl.handle.net/10174/38255
Origin: Repositório Científico da Universidade de Évora
Subject(s): Non-Ergodic Theory; Fractal Geometry; Healthcare Food Catering Services; Heterogeneity; Service Quality; Performance; Efficiency; Customer Satisfaction
This paper examines the adoption of non-Ergodic Theory and Fractal Geometry to enhance organizational learning in healthcare food catering. It critiques conventional linear models, promoting an understanding of varied learning processes across organizational strata. Non-Ergodic Theory emphasizes the diversity of learning among individuals and groups, while Fractal Geometry examines learning as self-similar patterns at multiple scales. This work analyses how employee diversity, knowledge sharing, and cross-level collaboration contribute to a fractal learning environment that supports adaptability and innovation. Findings indicate that implementing these theoretical models can enhance service delivery and customer approval by promoting a culture of relentless education and creative ideas. For managers and practitioners, this study provides a blueprint for enhancing learning processes that can lead to greater efficiency and performance in healthcare food services, suggesting a strategic embrace of employee diversity and interconnected learning patterns for long-term organizational success.
