Author(s): Silva, Bruna S. Martins da ; Pereira, M. Teresa ; Ferreira, Fernanda A. ; Oliveira, Marisa
Date: 2025
Persistent ID: http://hdl.handle.net/10400.22/30190
Origin: Repositório Científico do Instituto Politécnico do Porto
Subject(s): Logistics; Process modeling; Process confirmation; Lean
Nowadays, the challenges in this logistics sector influence companies to invest in means and resources to make their logistics processes more efficient, with higher quality and lower cost, without compromising the supply chain processes and business evolution requirements. Therefore, as part of the Process Improvement role carried out in a retail company, the Process Confirmation methodology has been developed in a structured and expeditious manner to ensure compliance with processes in the logistics area. Moreover, this methodology aims to link the process design phase and the consequent creation of standards to the search for improvements phase in a circular logic, ensuring continuous improvement to keep up with the increasing complexity of processes. This study presents the literature background supporting the model and its methodological flow, defining each step for real-world application and viability. The methodology encompasses process mapping tools, standards creation, criticality analysis, and process confirmation, as well as the dissemination, analysis, and treatment of results. Consequently, as a result of the methodology, it will be verified that the level of process compliance in logistics can be improved through process confirmation.
