Parental satisfaction in short-stay pediatric emergency unit: a cross-sectional, descriptive and observational study

• Author(s): Antunes, Vanessa ; Pereira, Paula ; Cardoso, Tatiana ; Pereira, Célia ; Ladeira, Miguel ; Antunes, Ricardo ; Loureiro, Fernanda
• Date: 2025
• Persistent ID: http://hdl.handle.net/10400.14/54851
• Origin: Veritati - Repositório Institucional da Universidade Católica Portuguesa
• Subject(s): Child; Hospitalized; Hospitals; Nursing care; Parental satisfaction; Pediatric
• Document Type: Research article
• Language: English
• Contributor(s): Veritati

Description

This study evaluated parental satisfaction with nursing care in a pediatric emergency department short-stay unit. Using the Citizen Satisfaction with Nursing Care Scale, 205 parents of hospitalized children participated in a descriptive, cross-sectional study. Results showed consistently high satisfaction, regardless of parental sociodemographic characteristics. While parents of newborns and employed parents showed slightly higher satisfaction, differences were not statistically significant. These trends suggest areas for further qualitative research to better understand parental expectations. The findings highlight the importance of ongoing evaluation and structured feedback to maintain high-quality, responsive nursing care in pediatric emergency settings.