Author(s): Nobre, Ângela Lacerda ; Duarte, Rogério ; Gameiro, Amandine ; Almeida, Fernando ; Jacquinet, Marc ; Lima, Miguel
Date: 2024
Persistent ID: http://hdl.handle.net/10400.2/16262
Origin: Repositório Aberto da Universidade Aberta
Subject(s): Qualidade; Educação; Gestão
In the rich, educated and industrialised world, with high levels of concentration of technology, Total Quality Management has successfully allowed industries, organizations and institutions to gradually adapt to the new circumstances of the past 20th century, including the gradual transition from industry-based societies to a focus on services. In the 21st century, facing the radical changes in contemporary societies, and the necessary responses to the double challenge of growing economic inequality and the rapid deterioration of environmental conditions, a test that is already being faced by avant-garde institutions, especially designed to promote exploratory, provisional, and heuristic, trial-and-error actions.
