Autor(es): Sousa, Rita ; Esteves, Carlos ; Abelha, António ; Peixoto, Hugo
Data: 2024
Identificador Persistente: https://hdl.handle.net/1822/95180
Origem: RepositóriUM - Universidade do Minho
Assunto(s): Audit; Audit Platform; Frontend Development; Quality Management
The quality management of services and products in health institutions covers several areas such as health education, access to information on prevention programs, disease tracking, professional training, availability of diagnostic equipment and therapeutic resources available, which demonstrates the importance that this management has to ensure an efficient administration. To ensure excellence, institutions are generally subjected to audit processes that provides guidance for the implementation of a management system that meets the requirements defined with the aim of improving the quality of the services. Health Organization's quality management system includes a comprehensive biannual audit program in terms of both requirements and services. However, all registration is done with Excel which is a rudimentary tool that implies unnecessary manual work by the responsible employees. Taking this into account and considering the relevance of the audit, an audit platform was built to improve the efficiency of this process. The platform has three different layers: client, server and database and after analyzing the popularity, community and performance of some technologies, the ones chosen for this application were React, Node.js and PostgreSQL. The developed platform includes professional's authentication, an audit calendar, data grids to consult data relevant for the audits, the audit grids for the audit teams to fulfill during the process and audit reports.
