Author(s):
Pimenta, Eliana ; Pimentel, Carina ; Godina, Radu ; Azevedo, Susana Garrido ; Matias, João C. O.
Date: 2023
Persistent ID: http://hdl.handle.net/10362/152543
Origin: Repositório Institucional da UNL
Project/scholarship:
info:eu-repo/grantAgreement/FCT/6817 - DCRRNI ID/UIDB%2F04058%2F2020/PT;
info:eu-repo/grantAgreement/FCT/6817 - DCRRNI ID/UIDB%2F00667%2F2020/PT;
Subject(s): Business intelligence; ISO 9001:2015; Process approach; Quality tools; TQM; Automotive Engineering; Aerospace Engineering; Mechanical Engineering; Fluid Flow and Transfer Processes
Description
Publisher Copyright: © 2023, The Author(s), under exclusive license to Springer Nature Switzerland AG.
Total Quality Management (TQM) is useful in both the industrial and service sectors. The purpose of this study was to increase profitability at a management consulting company by applying and improving internal operational excellence. This was accomplished using a case study. In order to overcome the problems, a prioritized plan of actions was developed by identifying the main sources of improvement. TQM strategies and the requirements of the ISO 9001: 2015 standard are followed. It was possible to observe some benefits on efficiency outcomes and small changes can provide to a company through large steps towards greater results. In a long-term perspective and considering that the performance and efficiency of the commercial has increased.
