Author(s): Santos, Inês Filipa Antunes dos
Date: 2025
Persistent ID: http://hdl.handle.net/10362/190651
Origin: Repositório Institucional da UNL
Subject(s): Business Process Management; BPM; Sustainability; BPM Lifecycle; Green BPM; SDG 8 - Decent work and economic growth; SDG 9 - Industry, innovation and infrastructure; SDG 12 - Responsible production and consumption; SDG 13 - Climate action; Domínio/Área Científica::Ciências Naturais::Ciências da Computação e da Informação
Dissertation presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Information Systems Management
Sustainability is increasingly a global concern and should be embedded in all areas of society, including business operations. It is essential that companies incorporate sustainability into their internal processes to ensure both environmental competitiveness and economic viability. However, the integration of sustainability into the Business Process Management (BPM) lifecycle remains a relatively underexplored topic. This study aims to propose an improvement to the BPM lifecycle to increase the sustainability of processes. Adopting the Design Science Research methodology, the research included a systematic literature review, the development of an adapted BPM lifecycle, and evaluation and validation interviews. The findings suggest that sustainability should be appropriately considered within the BPM lifecycle, rather than being addressed only at its final stage. Despite growing interest in sustainable BPM, the lack of practical tools and structured approaches continues to be a barrier to its effective implementation. The proposed BPM lifecycle addresses this gap by providing a systematic approach to embedding sustainability into business processes. This work contributes to more sustainable organizational practices, reduced resource consumption, lower environmental impact, and alignment with global sustainability goals such as the United Nations Sustainable Development Goals.
