Author(s): Fogliano,Rosana Rodrigues Figueira ; Bohomol,Elena ; Schveitzer,Mariana Cabral ; Coca,Kelly Pereira ; Abrão,Ana Cristina Freitas de Vilhena
Date: 2020
Origin: Oasisbr
Subject(s): Milk Banks; Quality Management; Health Services Administration; Review; Nursing
ABSTRACT Objectives: to identify the main quality management interventions used by professionals working at Human Milk Banks. Methods: a scope review conducted at PubMed, VHL, Scopus, SciELO, CAPES thesis and Google Scholar databases. Primary studies were included that address quality improvement strategies to improve Milk Bank processes in Portuguese, English and Spanish. Results: search totaled 192 scientific studies, 17 of which met the objective of the study and inclusion criteria. The main quality management interventions used in the Human Milk Bank addressed tools for continuous improvement. Six were aimed at improving processes, one to prevent errors and failures and two to achieve continuous monitoring. Final Considerations: the tools used by professionals working in Human Milk Banks have demonstrated effectiveness in managing the quality of services.
