IT service management in the organization

• Author(s): Duarte, Tiago Ormonde Marote de Sousa
• Date: 2015
• Persistent ID: http://hdl.handle.net/10400.26/17530
• Origin: Instituto Politécnico de Coimbra
• Subject(s): It service; Service management
• Document Type: Master thesis
• Language: Portuguese
• Contributor(s): Repositório Comum