Author(s): Joanes, Eduardo Fausto ; Esteves, Teresa Pereira (Orientadora)
Date: 2013
Origin: Repositório Aberto do Instituto Superior Miguel Torga
Subject(s): Processos de tomada de decis?o - Decision-making processes; Bombeiros profissionais - Professional firemen; Chefias - Leadership; Experi?ncia - Experience; Forma??o profissional - Professional training
? indubit?vel que a decis?o est? presente no dia-a-dia de todos n?s, independentemente do tipo de actividade em que estamos envolvidos. Na vida organizacional, enfrentamos muitas situa??es que exigem uma resposta moment?nea, aqui denominadas de imediatas, as quais n?o permitem uma recolha de informa??o adequada, tempo para reflex?o, discuss?o e troca de ideias, entre outras restri??es. Al?m das limita??es j? citadas por outros autores, como a pr?pria capacidade cognitiva do indiv?duo, faculdade de processamento, h? outros elementos que influenciam o processo de tomada de decis?o, especialmente em ambientes sob press?o e em constante muta??o, como ? o dos bombeiros. O presente trabalho procura conhecer quais os factores que influenciam a tomada de decis?o de bombeiros profissionais com fun??es de chefia, em ocorr?ncias de inc?ndios urbanos e acidentes de via??o. Neste contexto, foram abordados alguns enquadramentos para a tomada de decis?o, como o Modelo da Tomada de Decis?o da Primeira Op??o Identificada (TDPOI) de Gary Klein, entre outros. No sentido de aprofundar a nossa investiga??o, foram realizados dois estudos explorat?rios atrav?s de entrevistas presenciais. A amostra ? constitu?da por 14 profissionais do sector, entre eles bombeiros com fun??es de chefia, comandantes e delegados sindicais. Os resultados obtidos mostraram que a experi?ncia e a forma??o s?o os factores que se evidenciam, e influenciam a decis?o dos bombeiros. Constatamos que nos Bombeiros Portugueses a experi?ncia ? uma caracter?stica dos decisores, pois s?o eles que far?o as op??es de alto risco. Por outro lado, apesar de a forma??o visar a aquisi??o de compet?ncias profissionais, nomeadamente na ?rea da decis?o, esta carece de actualiza??o, porque n?o satisfaz as necessidades dos bombeiros. Apresentam-se tamb?m as principais limita??es do estudo e sugest?es para investiga??es futuras. / Undoubtedly, the decision is present in day-to-day for us all, regardless of the type of activity we are involved. In organizational life, we face many situations that require a momentary response, here called the immediate, which do not allow collection of adequate information, time for reflection, discussion and exchange of ideas, among other restrictions. Besides the limitations already mentioned by other authors, as the individual's cognitive capacity, processing power, there are other factors that influence the decision-making process, especially in environments under pressure and constantly changing, as is the Fire. This paper seeks to know which factors influence the decision making of professional firefighters with leadership roles in urban fire occurrences and accidents. In this context, we discuss some frameworks for decision making, as the Recognition-Primed Decision (RPD) Model by Gary Klein, among others. In order to further our investigation, two exploratory studies were conducted through personal interviews. The sample consists of 14 professionals, including firefighters with executive functions, commanders and union representatives. The results showed that the experience and training are factors that are evident, and influence the decision of the firefighters. We note that the Portuguese Firemen experience is a characteristic of decision-makers because they are options that will make high-risk. On the other hand, although the training to aim at the acquisition of professional skills, particularly in the area of decision, it needs updating, because it meets the needs of firefighters. We present also the main limitations of the study and suggestions for future investigations.
