Author(s): Serra, Chiara
Date: 2018
Persistent ID: http://hdl.handle.net/10362/39717
Origin: Repositório Institucional da UNL
Subject(s): Voice behavior; Perceived constructiveness; Politeness theory; Ideaendorsement; Domínio/Área Científica::Ciências Sociais::Economia e Gestão
The present study takes a new perspective in analysing voice behavior from the receiver’s point of view. The purpose of this research is to gain a deeper understanding of the interplay between the supervisor’s perception of voice (promotive and prohibitive), the employee’s communication mode and the supervisor’s decision of endorsement. First, the study explores whether the perception of constructiveness of an idea affects the relationship between employee voice behavior and supervisory idea endorsement. Second, it tests if supervisors’ reactions to voice vary with different levels of politeness used by the employees. This is done through a moderated mediation analysis. From the data collected from 108 pairs of employees and supervisors in a cross-sectional research design, it was found that both promotive and prohibitive voice are positively related to idea endorsement. In line with my hypotheses, perceived constructiveness of the idea expressed by the employee is shown to mediate the relationship between voice behavior and idea endorsement. However, the findings contradict my predictions regarding politeness, since there is no support for its moderation effect nor for a moderated mediation model. Theoretical and practical implications are discussed.
