Document details

An evaluation of centralized provision of social services: the case of Lisbon’s police department

Author(s): Alle, Bruno Azevedo

Date: 2013

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Origin: Repositório da UTL

Subject(s): Social policy; Public policy evaluation;; Welfare State


The European crisis and the subsequent Portuguese financial bailout put social policies under heavy pressure as the current debate focus mostly on budgetary cuts. Contrasting with this tendency, the social services from the Portuguese police have been expanding its services through a centralized service provision policy, starting in Lisbon but with plans to expand it to other cities during the next five years. Whether these services should be provided centralised or decentralised is a matter to be researched as how to use the limited public resources more effectively is now more important than ever. This thesis contributes in this direction by evaluating if there is a rationale for a centralized social policy delivery, if these services are demanded by the users themselves and what is the best alternative to follow. We find that while its beneficiaries state their interest in this kind of service provision they do not seem to use it, which is quite puzzling. The results show that most of them are unaware of the center’s existence and even the majority that is aware does not use it. After applying a regression analysis we find that the major reasons relate to distance issues, particularly when the potential users take more than half an hour to reach it.

Dissertação de Mestrado em Gestão e Políticas Públicas

Document Type Master thesis
Language Portuguese
Advisor(s) Goulart, Pedro Veiga Vaz da Silva
Contributor(s) Alle, Bruno Azevedo
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