Document details

Implementação de um Manual Ilustrado de boas práticas na Eurest

Author(s): Ferreira, Daniela Filipa Silva

Date: 2014

Persistent ID: http://hdl.handle.net/10400.5/8304

Origin: Repositório da UTL

Subject(s): hygiene and food safety; case study; audits; validation; Manual Ilustrado de Boas Práticas Eurest


Description

The presented work aimed to organise the Manual Ilustrado de Boas Práticas Eurest, as well as to conduct training about this manual. In this work, all the procedures necessary for its realization, as well as their respective validation and criticism are presented. Throughout the work phase, several visits were made to different units of the company. These visits were carried out in order to analyse whether all procedures were being observed and, simultaneously, the degree of the employee’s consciousness when performing each step. A unit was chosen to represent a specific case study. Training about the manual was given to the personal of the chosen unit and after the validation was done. Two audits were also performed so the training could be validated. One audit was done before and the second was done after completing the training. The final audit, with a score of 99 %, showed an improvement of 5 % compared to the initial audit, proving the importance of the manual and its respective training. We also identified some improvements that can be introduced in the near future.

Mestrado em Engenharia Alimentar - Instituto Superior de Agronomia

Document Type Master thesis
Language Portuguese
Advisor(s) Prista, Catarina Geoffroy; Vasconcelos, Egídia José Pontes
Contributor(s) Ferreira, Daniela Filipa Silva
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