Autor(es): Ferro, Inês Ferreira de Figueiredo
Data: 2016
Identificador Persistente: http://hdl.handle.net/10451/28158
Origem: Repositório da Universidade de Lisboa
Assunto(s): Controlo de trabalho; Burnout; Bem-estar; Teses de mestrado - 2016; Domínio/Área Científica::Ciências Sociais::Psicologia
Tese de mestrado, Psicologia (Secção de Psicologia dos Recursos Humanos, do Trabalho e das Organizações), Universidade de Lisboa, Faculdade de Psicologia, 2016
Well-being plays a focal role not only on the quality of life of employees but also on the financial revenue of an organization and the quality of work that is produced. There are several variables that can affect well-being, namely job characteristics and burnout. The present research aims to examine the relationship between job characteristics and well-being, as well as the mediation effect of burnout in this relation. Data was collected from a universe of employees who directly deal with clients on a daily basis. These workers are from three different sectors of activity, specifically pharmaceutical industry, textile industry and technology industry, composing a sample of 1031 employees. Results show a significant relationship between job characteristics and burnout, a significant relationship between job demands both well-being and stress and a significant relationship between job control and both well-being and stress. It was also found that burnout partially mediates and helps to explain the relationship between both job characteristics and both dimensions of well-being. Some literature review is presented to justify these results. Research limitations and suggestions for future research are presented, as well as practical implications related with the obtained results.
