Autor(es): Santos, Ana Sofia Ferro dos
Data: 2016
Identificador Persistente: http://hdl.handle.net/10362/18599
Origem: Repositório Institucional da UNL
Assunto(s): Affective commitment; Perceived organizational politics; Burnout; Justice sensitivity; Domínio/Área Científica::Ciências Sociais::Economia e Gestão
This work aims to study the effect of Perceived Organizational Politics on Affective Commitment and the mediating and moderating processes through which this relationship occurs. Based on a sample of Call Center workers it was tested whether Burnout mediated the relationship between Perceived Organizational Politics (POP) and Affective Commitment. Results showed that Burnout does mediate that relationship. It was also studied whether Justice Sensitivity (JS) moderates the mediated relationship such that this relationship is stronger when JS is higher. This moderator effect was confirmed. However, this moderator effect wasn’t found to strengthen the relationship between POP and Affective Commitment through Burnout.
