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Teleconsultation in the Portuguese National Health Service During the COVID-19 ...

O'Neill, Catarina; Matias, Margarida V.; Peixoto, Vasco R.; O'Neill, Henrique; Aguiar, Pedro; Castela, Eduardo

Introduction: The COVID-19 pandemic led to the reorganization of healthcare services and teleconsultation emerged as a solution to facilitate patient appointments. The aim of this study was to characterize, from a physician perspective, the teleconsultations carried out in the Portuguese National Health Service (SNS) during the first phase of the pandemic and to identify factors that influence the experience of...

Date: 2022   |   Origin: Acta Médica Portuguesa

Action, design and research - a logical data model

Henriques, T.; O'Neill, Henrique

Developing Action and Design Research (ADR) interventions involves the application of a rigorous set of processes, and the production of explicit data to support the whole process, evidencing its base, intermediate, and final results. In a previous publication – based on empirical work, a comprehensive literature review, and the practice of its application teaching graduate students on qualitative research – a ...

Date: 2020   |   Origin: Repositório ISCTE

A conceptual model for action and design research

Henriques, T.; O'Neill, Henrique

Organizational research has a pattern of special characteristics which make a clear distinction from other research paradigms. When using these approaches – based on Action and Design – the Interpretivist, Constructivist, and Participatory perspectives dominate. They have already proven to have strong foundations, which turn these paradigmatic approaches into effective ways for getting knowledge, doing things, ...

Date: 2018   |   Origin: Repositório ISCTE

Avaliação da automatização de processos de negácio em serviços partilhados

Correia, Filipe Miguel; O'Neill, Henrique

Com a implementação de serviços partilhados na Administração Pública Portuguesa, foi necessário encontrar formas eficientes responder às necessidades dos Organismos, bem como potenciar estratégias dos próprios serviços partilhados. A automatização de processos assente numa arquitectura SOA, visou dar resposta a estas necessidades. No entanto, para avaliar os efectivos ganhos decorrentes da automatização, é nece...


eHealth key issues in portuguese public hospitals

Correia, Ricardo Cruz; Nascimento, José Carlos; Sousa, Rui Dinis; O'Neill, Henrique

Hospital managers, health and IT Professionals have their work increasingly supported and dependent on information systems and technologies. To be more effective and efficient in the way health care is delivered, considerable improvements in health information systems and technologies still have to be made at the local and national levels. This is a study that seeks for a deeper understanding of the Portuguese ...


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