2 documents found, page 1 of 1
Motivations for ISO 9001 quality management system implementation and certifica...
Fonseca, Luís Miguel; Cardoso, Maria Cristiana; Nóvoa, Maria HenriquetaThis paper aims to identify and characterize the motivations for ISO 9001 quality management system (QMS) implementation and certification, with a novel, valid and business-oriented scale applied to a large sample. Instead of adopting a normative approach focusing on the internal/external nature of the motivation, this investigation aims to emphasize the ISO 9001 driving forces from an instrumental (productivit...
ISO 9001 Certification Benefits: A Principal Component Analysis
Fonseca, Luís; Cardoso, Maria Cristiana; Pereira, Maria Teresa Ribeiro; Ávila, PauloThis research addresses the benefits of ISO 9001 to understand the reasons behind its worldwide adoption. By applying principal component analysis to the results of a survey encompassing 526 valid responses (24.4% response rate), a more business-oriented scale than the traditional internal/external type of motivation with three main categories of benefits is proposed: operational improvement benefit (regarded a...