12 documents found, page 1 of 2
Cancel, rebook, save
Kmiecik, Martyna; Antonio, NunoRebooking—canceling a reservation and booking the same stay at a lower rate—creates revenue leakage for hotels, whether the savings go to guests or intermediaries. We analyze 2,223,024 reservations from 628 Portuguese properties (2022–2024) and match cancellations to near-immediate, lower-priced replacement bookings. Rebookings account for 0.94 % of reservations and generate €1,241,281.58 in gross revenue displ...
Navigating uncertainty: enhancing hotel cancellation predictions with adaptive ...
Silvestre, Pedro; Antonio, Nuno; Carrasco, PauloAccurately predicting hotel booking cancellations is critical for hotel management, especially during volatile periods such as the COVID-19 pandemic. Prior work demonstrated that machine-learning (ML) models perform well on historical data, yet few studies test robustness under severe disruption. We evaluate ML classifiers trained on pre-pandemic data from four hotels and assess their adaptability to pandemic c...
Improving trust in online reviews: a machine learning approach to detecting art...
Ana Marta Santos; Antonio, NunoIn the hotel industry, social reputation is critical. Consumers increasingly rely on online reviews for accommodation decisions, making Artificial Intelligence (AI) generated fraudulent reviews a significant threat. Distinguishing between genuine and AI-generated reviews is essential for hotels to maintain credibility. This study creates a unique dataset of AI-generated reviews and combines vectorization method...
Effectiveness of COVID-19 Vaccines: Evidence from the First-Year Rollout of Vac...
Antonio, Nuno; Rita, Paulo; Saraiva, PedroThe COVID-19 pandemic has raised a number of new realities, sets of data, and opportunities for data-driven approaches, decisions, and conclusions. One particular area for which developments and data have been made available in record time is related to vaccines and their impacts on health conditions and saving lives. In this article, we use public domain information to study the prevalence of vaccines in diffe...
Hotel customer segmentation and sentiment analysis through online reviews: An a...
Oliveira, Anderson S.; Renda, Ana I.; Correia, Marisol B.; Antonio, NunoThis study aims to verify how distinct markets evaluate hotels in the Algarve through the analysis of online reviews, in order to identify if satisfaction and dissatisfaction attributes are similar among some of the main markets of overnight stay tourists in the region. Online reviews of hotels in the Algarve, written in English, French as well as Portuguese and posted on Tripadvisor by British, French and Port...
Youth associations and entrepreneurship: insights from case studies in Portugal
Antonio, Nuno; Pinto, HugoThe development of skills for entrepreneurship among young people has attracted interest at various levels, as a way of overcoming many problems that affect this group in the areas of economic development and job creation. This article assumes that participating in a youth association enables young people to develop a series of skills, in particular, their entrepreneurial capacities. This study pays attention t...
COVID-19: The catalyst for digital transformation in the hospitality industry?
Antonio, Nuno; Rita, PauloUntil the outbreak of COVID-19, digital transformation was not on many hotels' strategic plan, despite its efficiency-related benefits for saving time, creating better customer experiences, increasing revenue, and supporting decision-making. However, like in many other industries, the COVID-19 physical distancing good practices and governments' restrictions acted as a catalyst and promoted hotels' digitalizatio...
Promoting sustainability through regional food and wine pairing
Serra, Manuel; Antonio, Nuno; Henriques, Cláudia Helena; Afonso, Carlos M.Sustainable development has been growingly recognized as important in the scope of tourism and hospitality industry practices. Gastronomic tourism associated with regional food-and wine pairing helps the emerging of higher quality services and contributes to the sustainability of tourist destinations. This study presents a pairing model based on three Real-Time Delphi (RTD) questionnaires to allow experts to se...
Mapping information systems maturity: the case of the portuguese hospitality in...
Sá, Gustavo; Antonio, NunoHospitality is a highly competitive market that struggles to improve its performance. The use of technology is a critical factor for more efficient performance. To understand decision-makers' perception of information systems' influence and importance in their organisations, we conduct a case study in Portugal. The objective was to assess information systems' maturity level of independent hotels and small hotel...
Predictive models of hotel booking cancellation: a semi-automated analysis of t...
Antonio, NunoThis study sought to combine data science tools and capabilities with human judgement and interpretation in order to demonstrate how semiautomatic analysis of the literature can contribute to identifying and synthesising research findings and topics about booking cancellation forecasting. The study also focused on recording in detail the analysis’s full experimental procedure to encourage other researchers to c...