2 documents found, page 1 of 1
Patient Satisfaction with Healthcare Services and the Techniques Used for its A...
Ferreira, Diogo; Vieira, Inês; Isabel Pedro, Maria; Caldas, Paulo; Varela, MiguelPatient satisfaction with healthcare provision services and the factors influencing it are be-coming the main focus of many scientific studies. Assuring the quality of the provided services is essential for the fulfillment of patients’ expectations and needs. Thus, this systematic review seeks to find the determinants of patient satisfaction in a global setting. We perform an analysis to evaluate the collected ...
Performance and its determinants in the Portuguese municipal solid waste utilities
Amaral, Carolina; Isabel Pedro, Maria; Cunha Ferreira, Diogo; Cunha Marques, RuiThe unprecedented population increase brings several consequences to the environment, including the rise of urbanization levels and municipal solid waste (MSW) production – one expects that it may reach 3.4 billion tons per year by 2050. This paper contributes to the debate of efficiency measurement of MSW utilities management using the Portuguese case study. Our objectives are twofold. First, we assess the eff...