Total Quality Management (TQM) is useful in both the industrial and service sectors. The purpose of this study was to increase profitability at a manage-ment consulting company by applying and improving internal operational excel-lence. This was accomplished using a case study. In order to overcome the prob-lems, a prioritized plan of actions was developed by identifying the main sources of improvement. TQM str...
This paper aims to present a study of the type of advanced technologies used across manufacturing supply chains in supporting the main processes of the supply chain operations reference model (SCOR). It also intends to identify a set of sustainable performance indicators (environmental, economic, and social) suitable to evaluate a supply chain 4.0 (SC4.0). To attain this objective, based on the literature revie...
This paper aims to present a study of the type of advanced technologies used across manufacturing supply chains in supporting the main processes of the supply chain operations reference model (SCOR). It also intends to identify a set of sustainable performance indicators (environmental, economic, and social) suitable to evaluate a supply chain 4.0 (SC4.0). To attain this objective, based on the literature revie...
The main objective of this study is to presents a set of models for tourism destinations competitiveness, using the Artificial Neural Networks (ANN) methodology. The time series of two regions (North and Centre of Portugal) has used to predict the tourism demand. The prediction for two years ahead gives a mean absolute percentage error between 5 and 9 %. Therefore, the ANN model is adequate for modelling and pr...
Tourism has been viewed as an important player for the economic redevelopment of certain rural regions because of the attraction of landscapes, mountain, and the interest in second-home or investment opportunities at lower prices (Jackson & Murphy, 2002). Even with tourism‟s potential for development at all levels, there have been very few studies regarding models for estimating the local impact of tourism (Jac...
Tourism has been viewed as an important player for the economic redevelopment of certain rural regions because of the attraction of landscapes, mountain, and the interest in second-home or investment opportunities at lower prices (Jackson & Murphy, 2002). Even with tourism‟s potential for development at all levels, there have been very few studies regarding models for estimating the local impact of tourism (Jac...
Benchmarking is an important tool to organisations to improve their productivity, product quality, process efficiency or services. From Benchmarking the organisations could compare their performance with competitors and identify their strengths and weaknesses. This study intends to do a benchmarking analysis on the main Iberian Sea ports with a special focus on their container terminals efficiency. To attain th...
Com este estudo pretende-se analisar o impacto do feriado móvel da Páscoa na previsão da procura turística, para as regiões Norte e Centro de Portugal. De salientar que a série temporal “Dormidas Mensais registadas nos estabelecimentos hoteleiros”, considerada como significativa da actividade turística, devido às suas características, denota que os fenómenos influenciam de forma distinta a procura turística, na...
This study seeks to investigate and highlight the usefulness of the Artificial Neural Networks (ANN) methodology as an alternative to the Box-Jenkins methodology in analysing tourism demand. To this end, each of the above-mentioned methodologies is centred on the treatment, analysis and modelling of the tourism time series: “Nights Spent in Hotel Accommodation per Month”, recorded in the period from January 198...