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Performance assessment of primary health care services using data envelopment a...

De Mattos Capeletti, Nuno; Amado, Carla; Santos, Sérgio

Primary Health Care (PHC) is intended to provide a comprehensive response to the patients' health needs. Considering the increasing demand to optimise the use of the available resources while keeping a high-quality standard, it is essential to investigate the health services' performance. We propose a methodology based on the Data Envelopment Analysis (DEA) technique, examining the volume of activities performe...


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