3 documents found, page 1 of 1
Expressions of gratitude applied to business: a lesson for managing online reviews
Farias, Ana R.; Simão, Cláudia; Reis, JoanaOnline reviews are critical for businesses to thrive, but their management is not often effective. Using data from social media platforms, with more than 600 observations of public online interactions between business owners and customers, we showed that strategic management of online reviews predicts a positive increment of online reputation. Publicly expressing gratitude (Study 1) and, specifically, directing...
The spatial grounding of politics
Garrido, Margarida V.; Farias, Ana R.; Horchak, Oleksandr; Semin, Gün R.In three studies, we advance the research on the association between abstract concepts and spatial dimensions by examining the spatial anchoring of political categories in three different paradigms (spatial placement, memory, and classification) and using non-linguistic stimuli (i.e., photos of politicians). The general hypothesis that politicians of a conservative or socialist party are grounded spatially was ...
Human chemosignals of disgust facilitate food judgment
Zheng, Yan; You, Yuqi; Farias, Ana R.; Simon, Jessica; Semin, Gün R.; Smeets, Monique A.; Li, WenChoosing food is not a trivial decision that people need to make daily, which is often subject to social influences. Here, we studied a human homolog of social transmission of food preference (STFP) as observed in rodents and other animals via chemosignals of body secretions. Human social chemosignals (sweat) produced during a disgust or neutral state among a group of donors were presented to participants under...