9 documents found, page 1 of 1
Work-life imbalance, burning out, feeling down, I will quit, but quietly – the ...
Prentice, Catherine; Dominique-Ferreira, Sergio; Wang, Xuequn; Tuominen, Jesse; Duarte, Marcia; Rocha, HelenaGiven the long and irregular working hours and low wages in the hospitality sector, employees often experience poor well-being and suffer from burnout. Instead of leaving their jobs, these employees engage in quiet quitting, which negatively impacts organizations. This study investigates the relationships between role conflicts, employee well-being, burnout, and quiet quitting among hospitality employees. The s...
A comparative analysis of supply chain management between Portugal and Ireland
Dominique-Ferreira, Sergio; Brophy, Richard; Prentice, CatherinePurpose – This study investigates how insurance intermediaries in Portugal and Ireland evaluate supply chain management (SCM) practices within the insurance industry, specifically focusing on potential regional variations in their assessments. Design/methodology/approach – A comparative research design was employed, collecting data through surveys administered to insurance brokers in Portugal and Ireland. These...
Developing an integrated communication plan in the digital age
Teixeira, André; Dominique-Ferreira, Sergio; Martins, Nuno; Sylla, Cristina MariaMarketers are constantly exploring the best communication channels to deliver the best possible message to their targets. Therefore, technological advances are continuously shaping communications, especially in digital environments. Bidirectional and interactive dimensions characterize digital media communications. This study explores relevant literature on integrated marketing communications and communication ...
Supply chain management in the insurance industry – symmetrical and asymmetrica...
Prentice, Catherine; Dominique-Ferreira, Sergio; Wang, XuequnPurpose – In view of the complexity of supply chain management (SCM) in the insurance industry, to the best of the authors’ knowledge, this paper was the first to use symmetrical and asymmetrical methos to examine how the insurer’s service quality and SCM can be configurated to explain the relationships between the insurance companies and brokers as the intermediaries. This study positions insurance brokers as ...
The role of memorable experience and emotional intelligence in senior customer ...
Prentice, Catherine; Dominique-Ferreira, Sergio; Ferreira, Andreia; Wang, XuequnDrawing on service encounters and experiential marketing theories, this study examined the relationship between geriatric service, memorable experience, emotional intelligence, and senior customers' attitudinal and behavioural responses. The research was conducted at geriatric hotels in Portugal. The results showed that, compared to impersonal encounters, employee service has a significantly greater effect on c...
Role and effect of traditional markets: The internationally awarded case of Bar...
Dominique-Ferreira, Sergio; Braga, Rui José; Rodrigues, Benilda QueirósSocial, economic, and environment sustainability are more than ever hot topics. Because of their importance in this context, we examine how and why traditional markets play such a critical role in local as well as regional development and sustainability, along with their respective effects. We use a single case methodology based on the internationally awarded case of Barcelos (a northern region of Portugal). Th...
Personal marketing and the recruitment and selection process: Hiring attributes...
Dominique-Ferreira, Sergio; Rodrigues, Benilda Queirós; Braga, Rui JoséThe competitiveness of the labour market is a critical challenge for future professionals. This work intends to analyse the importance of personal marketing in the professionalization of human resources, as well as the most valued skills in the labour market. For this purpose, sample was composed of recent graduates in tourism/hospitality and other areas (for comparison). The main results show that using perso-...
Relevant, or irrelevant, external factors in panic buying
Prentice, Catherine; Nguyen, Mai; Nandy, Purmina; Winardi, Michael; Chen, Yin; Le Monkehouse, Lien; Dominique-Ferreira, Sergio; Stantic, BelaIn view of panic buying prevalence across countries during the COVID 19 pandemic, this study explores the external factors that may influence consumer engagement or disengagement with this buying behaviour and how they are related. Two studies were undertaken to achieve this research aim. The first was to explore these factors through a scale development processes. Three factors were revealed including (1) inte...
Bridging tourism, architecture, and sustainability: Design and development of a...
Martins, Nuno; Dominique-Ferreira, Sergio; Pinheiro, CarlaContemporary architecture has an increasing importance in tour- ism. The marketing implications of digital or mobile content in this niche tourism space has not been previously studied. With this project we aim to build a mobile app to cater to this market and show that it can positively impact tourism in Portugal. A two-step multidimensional approach was applied to achieve this goal. The first step was based o...