5 documents found, page 1 of 1
Airline environmental sustainability actions and CSR impact on customer behavior
Galhoz, I.; Ramos, R. F.; Biscaia, R.Sustainability and Corporate Social Responsibility (CSR) are growing concerns among passengers and airlines. However, the communication of such actions by airline companies is underexplored. Accordingly, this study aims to analyze airlines' CSR and Environmental Sustainability Actions (ESA) communications' impact on customer loyalty, through a Relationship Marketing (RM) perspective. Following a text-mining app...
Service quality in spectator sports: A review and research agenda
Biscaia, R.; Ramos, R. F.; Yoshida, M.; Kim, Y.Although service quality in spectator sports has been subject to extensive research, comprehensive studies mapping the intellectual structure and foundations of service quality in spectator sports are scant. The purpose of the current study was to synthesise and analyse the literature on service quality in spectator sports, and set a new research agenda by conducting a hybrid integrated review of the articles b...
Understanding the importance of sport stadium visits to teams and cities throug...
Ramos, R. F.; Biscaia, R.; Moro, S.; Kunkel, T.This study explores the relationships among sport stadium visitors’ experiences, satisfaction, team brand image, and destination image. A text mining approach was first used to analyse 26,538 individual reviews from 17 European sport stadiums on TripAdvisor. The online reviews were then used as input to create a word frequency of each individual review and construct a structural equation model. Results indicate...
Does taking a PhD abroad increase the number of international publications? Ref...
Diogo, S.; Biscaia, R.; Carvalho, T.This paper contributes to the debate on academics’ internationalisation and academic research productivity by focusing on knowledge diffusion. The policy measures to foster national innovation systems and Higher Education Institutions (HEI) are entrenched in the establishment of the European Research Area and in the European Higher Education Area. These two settings also represent the changing dynamics of inter...
Relationship between sport commitment and sport consumer behavior
Fernandes, N. E.; Correia, A. H.; Abreu, A.M.; Biscaia, R.The purpose of this study was to examine the relationships between sport commitment and three types of sport consumer behaviors: participation frequency, sporting goods and media consumption. A survey was conducted among sport participants of both individual and team sports, fitness and outdoor activities (n= 900). The survey included questions related to demographic information, measures of sport commitment an...