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Conflict management strategies as moderators of burnout in the context of emoti...

Rodrigues, Anabela; Francisco, Micaela; Oliveira, Íris M.; Leite, Ângela; Lopes, Sílvia

This study explores the relationship between emotional labor and burnout, focusing on the moderating role of conflict management strategies. A total of 233 employees from diverse sectors in Portugal participated in this cross-sectional investigation. We employed the Emotional Labor Scale (ELS) and the Oldenburg Burnout Inventory (OLBI) to quantitatively assess emotional labor and burnout levels. Additionally, t...

Date: 2025   |   Origin: Veritati - Repositório Institucional da Universidade Católica Portuguesa
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