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Encouraging consumer loyalty: the role of family business in hospitality

Veloso, Cláudia M.; Magalhães, Daniela B.; Sousa, Bruno Miguel; Walter, Cícero; Valeri, Marco

The aim of this paper is to understand the importance of consumer loyalty in the specific context of Hotel Family Business. This study proposes a conceptual model to examine how perceived service quality and corporate social responsibility (SCR) influence guest satisfaction and loyalty, and also how they relate to corporate image, perceived value and price. Design/methodology/approach – Through the structural e...

Date: 2021   |   Origin: Biblioteca Digital do IPB

Melissa officinalis L. ethanolic extract inhibits the growth of a lung cancer c...

Magalhães, Daniela B.; Castro, Inês; Lopes-Rodrigues, Vanessa; Pereira, Joana M.; Barros, Lillian; Ferreira, Isabel C.F.R.; Xavier, Cristina

Melissa officinalis is a plant from the family Lamiaceae, native in Europe particularly in the Mediterranean region. Given our interest in identifying extracts and compounds capable of inhibiting tumor cell growth, and given the antioxidant content and the high consumption of Melissa officinalis in Portugal, this study aimed to test the tumor cell growth inhibitory activity of five different extracts of this pl...

Date: 2018   |   Origin: Biblioteca Digital do IPB

Study of the mechanism of action of Melissa officinalis L. extracts in inhibiti...

Magalhães, Daniela B.; Castro, Inês; Pereira, Joana M.; Lopes-Rodrigues, Vanessa; Ferreira, Isabel C.F.R.; Xavier, Cristina; Vasconcelos, M. Helena

Melissa officinalis L., commonly known as "lemon balm" is a perianal herbaceous plant from the family Laminaceae, native in Europe particularly in the Mediterranean region. Rosmarinic acid, the most abundant phenolic compound derived from caffeic acid, and some flavonoids such as luteolin-7-O-glucoside are described as responsible for its antimicrobial properties, antiinflammatory, antioxidant and even anti-tum...

Date: 2017   |   Origin: Biblioteca Digital do IPB

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