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Monitoring Revenue Management Practices in the Restaurant Industry—A Systematic...
Malheiros, Cátia; Gomes, Conceição; Lima Santos, Luís; Campos, Filipa Alexandra Gomes deThe research of revenue management (RM) practices is widespread in the accom modation sector, but not in the restaurant industry. This study aims to ascertain which RM practices are the most used in the restaurant industry, organizing them by clusters, identifying those that imply profit maximization and describing the challenges of their implementation. Mixed methods were used as the methodology through a syst...
Ascertaining Restaurant Financial Sustainability by Analyzing Menu Performance
Gomes, Conceição; Malheiros, Cátia; Lima Santos, Luís; Campos, Filipa Alexandra Gomes deThe complexity of companies in the restaurant industry is clear, and various techniques can be used to make decisions. The analysis of performance and the optimization of restaurant menus are considered important, which is why several approaches can be used. The objective of this study is to achieve financial sustainability in the restaurant industry through menu performance analysis and identifying strategies ...
Factors Influencing Hotel Revenue Management in Times of Crisis: Towards Financ...
Lima Santos, Luís; Gomes, Conceição; Malheiros, Cátia; Crespo, Catarina; Bento, Carla(1) Background: Facing the challenges of a post-pandemic period and the Ukraine War and recognising the gap in scientific research on the application of revenue management (RM) in the Portuguese hotel industry, the main objective of this study is to identify the most effective and least appropriate RM practices for use in periods of low demand and crises, reflecting the financial sustainability perspective. The...
SPA metrics for performance evaluation
Alves, Diana; Malheiros, Cátia; Gomes, ConceiçãoIn recent years we have witnessed a significant increase in the number of spas inside and outside hotel units. Hotels are facing a complementary activity to the traditional services of accommodation and food and beverages which represents a determining and differentiating factor for the demand. On the other hand, there is a need to develop tools to support decision making in order to develop good management pra...
Spas management: USFRS vs USALI from a decision support perspective
Campos, Filipa; Gomes, Conceição; Malheiros, Cátia; Lima Santos, LuísThis study aims to analyse and compare two accounting systems: the Uniform System of Financial Reporting for Spas (USFRS) and the Uniform System of Accounts for the Lodging Industry (USALI) in order to highlight the usefulness of both in decision support. These systems provide financial and operational statements that help managers and employees obtain information to make more efficient decisions. Specific obje...
Restaurants' solvency in Portugal during COVID-19
Gomes, Conceição; Campos, Filipa; Malheiros, Cátia; Santos, Luís LimaThe main purpose of this study is to understand how Portuguese restaurants’ solvency was affected by the COVID-19 pandemic, considering the factors that influence it. Financial information was collected for the years 2019 and 2020 in the SABI database to elaborate a quantitative methodology; a descriptive analysis was used and Pearson’s correlation coefficient, a Paired t-test, a one-way ANOVA test, and a multi...
Account for variation by field in publication: Bibliometric databases’ analysis...
Malheiros, Cátia; Gomes, Conceição; Campos, Filipa; Eurico, SofiaThis study seeks to examine the variation by field in publication practices in a Portuguese Higher Education Institution (HEI), where both research in Social Sciences and in Hard Sciences is conducted. The intention is to raise the issue of the suitability of bibliometrics for the Professors/researchers’ evaluation considering their areas of research, as well as understanding the sort of use they make of these ...
Kpi's in the restaurant industry and performance evaluation
Paterno, Ana; Malheiros, Cátia; Gomes, Conceição; Santos, Luís LimaPurpose: In the period from 2010 to 2019 there was a growth in the birth rate of catering companies in Portugal, but also a growth in the mortality rate. With the arrival of COVID'19 many of these companies had the need to reinvent themselves and adapt to the adversities caused by the pandemic. Pandemic-resistant companies now need to adopt management support tools that help them control costs and maximize prof...
COVID-19’s impact on the restaurant industry
Gomes, Conceição; Malheiros, Cátia; Campos, Filipa; Santos, Luís LimaThe restaurant industry contributed to the creation of wealth and employment until the end of 2019, when it reached maximum values. However, with the COVID-19 pandemic in early 2020, this sector suffered a very serious economic and employment crisis. The analysis of this situation is imperative to mitigate the consequences for the restaurant industry and to prevent impacts in future crises. The main purpose of ...
Measuring the hotels' performance using profitability ratios
Santos, Luís Lima; Gomes, Conceição; Malheiros, Cátia; Campos, FilipaThe hospitality industry in Portugal has grown significantly through the year 2019, making a significant contribution to the country's economy. However, with the emergence of the Covid-19 pandemic, this industry was severely damaged and saw its profitability affected. Thus, it becomes essential to evaluate the hotels’ performance, based on ratios and indicators that allow income to be related to other variables...