Introduction: Primary Care in Health (PHC) had the Program to Improve Access and Quality of Primary Care (PMAQ-AB) as the main instrument to assess its quality until the end of 2019. It was replaced by the Primary Care Assessment Tool (PCATool) from 2020. This change was justified due to several weaknesses in the assessment instruments and their application. Objective: To identify the main characteristics of th...
Introduction: The work process goes through constant changes related to the environment, the organization, the dynamics and the perception of work by the professional himself. Thus, when communication does not occur in an assertive way, it can bring several losses in this process of change. Objective: To identify the importance of communication in the leadership process for “engagement” in the work environment ...