4 documents found, page 1 of 1
A judgment-based risk assessment framework for consumer loans
Ferreira, Fernando A. F.; Meidutė-Kavaliauskienė, Ieva; Zavadskas, Edmundas K.; Jalali, Marjan S.; Catarino, Sandra M. J.Credit to personal consumption is an important activity of the financial system and crucial to the socioeconomic development of a country. It is important, therefore, that the methods and techniques used to evaluate consumer credit risk be as efficient and informative as possible, in order to strengthen decisions to approve or reject credit and promote sustainable economic growth. This study aims to create a mu...
Enhancing knowledge and strategic planning of bank customer loyalty using fuzzy...
Ferreira, Fernando A.F.; Ferreira, João J.; Fernandes, Cristina; Meidutė-Kavaliauskienė, Ieva; Jalali, MarjanUnderstanding customer loyalty has been a growing concern for the services industry. In a context of increasing competitive pressures, such loyalty is seen as a key element in service companies’ success. Maintaining customer loyalty and identifying its underlying factors, however, are recognizably di cult to do. Grounded on the use of cognitive mapping techniques, this paper proposes a knowledge-based framework...
A metacognitive decision making based-framework for bank customer loyalty measu...
Ferreira, Fernando A. F.; Jalali, Marjan S.; Meidutė-Kavaliauskienė, Ieva; Viana, Bianca A. C. P.Bank customer loyalty is becoming a priority concern for banking institutions, as a means of gradually increasing complementary margins and eliminating the lack of liquidity caused by the current economic climate. Following a top down process, this focus culminates at the branch level, where banks’ front office employees are seen as a driving-force for building customer loyalty. At the same time, however, the d...
Setting rents in residential real estate: a methodological proposal using multi...
Canas, Sílvia R. D.; Ferreira, Fernando A. F.; Meidutė-Kavaliauskienė, IevaThe real estate sector has been negatively affected by the recent economic recession, which has forced structural changes that impact property value and price. Recent pressures have also motivated reduced liquidity and access to credit, causing a drop in property sales and, thus, boosting the rental housing market. It is worth noting, however, that the rental housing segment is not with-out difficulties and com...