Funding Information: The authors would like to thank Daniela Abreu, MSc who established contact with the participating institutions and was responsible for implementation of the study protocol. They also wish to thank the following faculty who assisted with study implementation: University of Rzeszow: Paweł Więch, PhD, DSc, Grzegorz Kucaba, PhD, EMT-P; Jacek Szczygielski, PhD, MD; Izabela Sałacińska, PhD, CRNA;...
Ruivo, P., Oliveira, T., & Mestre, A. (2017). Enterprise resource planning and customer relationship management value. Industrial Management and Data Systems, 117(8), 1612-1631. https://doi.org/10.1108/IMDS-08-2016-0340 ---%ABS2%; Purpose - The purpose of this paper is to develop and test a theoretical model to measure the impact of enterprise resource planning (ERP) and customer relationship management (CRM) s...