11 documents found, page 1 of 2
Multichannel mobile companion for personalized healthcare services
Moreira, AiltonAtualmente, na área da saúde tem-se presenciado cada vez mais as instituições hospitalares a aderir às novas tendências da transformação digital. Algumas das características da transformação digital na área da saúde que se tem evidenciado bastante ao longo dos últimos anos são as interações multicanais nos serviços de saúde, a continuidade dos serviços e a personalização dos serviços de saúde com re cursos a di...
Multichannel services for patient home-based care during COVID-19
Moreira, Ailton; Salazar, Maria; Quintas, César; Santos, ManuelAt the beginning of 2020, the Worldwide Health Organization (WHO) declared a pandemic caused by the COVID-19 virus. In this sense, this article describes an experiment carried out in a Portuguese health institution during the COVID-19 pandemic between March and July 2020. The number of cases of infection increased exponentially and health facilities were forced to adapt to the circumstances. Due to the health f...
Omnichannel adoption in health information systems for patient follow-up
Moreira, Ailton; Santos, ManuelThe evolution of technology and health information systems has allowed patients in home-based care to receive continuous medical monitoring without needing to be in-person at the care unit. This evolution discusses many challenges the care provider faces and must overcome. Still, on the other side, it brings many benefits to patients, health professionals, care providers, and society in general. Omnichannel str...
Multichannel mobile companions for personalized healthcare opportunities and ch...
Moreira, Ailton; Quintas, César; Guimarães, Tiago André Saraiva; Santos, ManuelMobile companions are a subset of telemedicine and they have gained increasing attention to enhance healthcare services and communication between patients and care providers. These digital tools allow for the delivery of care services through a variety of channels, increasing access to care and convenience for patients. By gathering and analyzing data from patients, mobile companions also provide care providers...
An overview of omnichannel interaction in health care services
Moreira, Ailton; Alves, Carlos; Machado, José Manuel; Santos, ManuelThe adoption of omnichannel interaction services in health care can bring significant benefits to both health care institutions and their patients. The ongoing health pandemic caused by coronavirus disease has further emphasized the need for health care providers to implement an omnichannel strategy to provide seamless personalized experiences to their patients through multiple access channels. This study aimed...
Case study of multichannel interaction in healthcare services
Moreira, Ailton; Duarte, Júlio Miguel Marques; Santos, ManuelA multichannel interaction service is a practice whereby organizations communicate and interact with their existing customers and potential new customers through different channels. This article presents a brief case study of multichannel interaction in healthcare services, which studies the viability of continuous multichannel interaction for personalized healthcare services to enable health professionals to f...
Interoperability and security issues on multichannel interaction in healthcare ...
Moreira, Ailton; Guimarães, Tiago André Saraiva; Duarte, Ricardo Jorge Silva; Salazar, Maria Manuel; Santos, ManuelIn recent years, there has been a strong adherence to the digitization, integration, and modernization of health services by care providers. This trend has already demonstrated its potential in several aspects of the health services made available to patients through different interaction channels. Although this practice is full of benefits for the different actors involved, it raises many issues related to the...
Software tools for conducting real-time information processing and visualizatio...
Sousa, Ana Regina Coelho; Miranda, Rui Pedro Mesquita; Moreira, Ailton; Alves, Carlos Manuel Ferreira; Lori, Nicolas Francisco; Machado, José ManuelThe processing of information in real-time (through the processing of complex events) has become an essential task for the optimal functioning of manufacturing plants. Only in this way can artificial intelligence, data extraction, and even business intelligence techniques be applied, and the data produced daily be used in a beneficent way, enhancing automation processes and improving service delivery. Therefore...
Health professional’s decision-making based on multichannel interaction services
Moreira, Ailton; Miranda, Rui Pedro Mesquita; Santos, ManuelThe COVID-19 pandemic has reinforced the importance and impact of telemedicine and multichannel interactions in healthcare services provided to patients. Health professionals are in turn increasingly dependent on patient data collected through multichannel interactions to make their clinical decisions. This article intends to present a brief analysis from the viewpoint of health professionals regarding the use ...
ICU data management - A permissioned blockchain approach
Guimarães, Tiago André Saraiva; Moreira, Ailton; Peixoto, Hugo; Santos, ManuelSince its origin in finance, blockchain have been revolutionizing data storage and sharing in many other sensitive areas. Being the focus of Permissioned Blockchains around privacy, confidentiality, immutability, interoperability and reliability, it fits perfectly within the data requisites of healthcare. Even more, with the surge of new iterations of more recent implementations based on smart-contracts/chainco...