Made available in DSpace on 2018-11-26T15:27:46Z (GMT). No. of bitstreams: 0 Previous issue date: 2015-01-01; The reverse logistics (RL) seeks to facilitate the return of consumer goods, or its constituent materials, in the production cycle. The main motivators of RL are economic factors, customer service, legal, corporate citizenship and corporate image. The evaluation of RL practices involves therefore multip...