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Dimensional structure of the satisfaction of Family Health users

Lago, Eliana Campêlo; Tapety, Fabrício Ibiapina; Almeida, Camila Aparecida Pinheiro Landim; Matos, Matheus Costa Brandão

The study aims to analyze the dimensional structure of the instrument SERVQUAL, used to measure the satisfaction of users of public health services at the basic attention. A quantitative study, conducted through surveys anwered by 353 users of the Family Health Strategy. The participants were: female (71.7%); aged 31 to 40 years (30.9%) and who completed High School education (43.3%). In the model adjustment an...

Date: 2018 | Origin: Oasisbr

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