3 documents found, page 1 of 1
A bibliometric analysis of service climate as a sustainable competitive advanta...
Palácios, Hugo; Almeida, Helena; Sousa, Maria JoséThe purpose of this study is to carry out a systematic literature review and map the service climate in hospitality to discuss the future of the construct as a sustainable competitive advantage. A bibliometric (Bibliometrix) and network (VOSviewer) analysis were conducted in order to review the literature of 63 hospitality service climate articles published between 2005 and 2021, covering 167 authors, 30 journa...
A bibliometric analysis of trust in the field of hospitality and tourism
Palácios, Hugo; Almeida, H.; Sousa, Maria JoséThe emerging field of trust has evolved dramatically with an increasing number of academic publications in this area. However, there is a lack of better clarification to draw a global picture of scientific knowledge, from a statistical perspective, using the three structures of knowledge: conceptual, intellectual, and social, to obtain a structured overview of its characteristics, identify dynamic aspects and f...
The influence of ethical dilemmas in the accounting
Palácios, Hugo; Fernandes, Joaquim Santana; Gonçalves, Cristina; Gonçalves, Gabriela; Sousa, CátiaIn this study a theoretical model of five dimensions is explained – Rest (1986) ethical decision making process; Jones (1991) moral intensity; need for cognition; personal attributes and financial information - in order to understand the conditions that lead policymakers to manipulate information and to understand the ethical issues in decision-making that lead or not, to a more useful accounting. The sample, b...