15 documents found, page 1 of 2
Customer satisfaction in the presence of imperfect knowledge of data
Ferreira, Diogo; Soares, Rodrigo; Pedro, Maria Isabel; Marques, Rui CunhaEnsuring customer satisfaction is at the top of any manager's agenda wishing to keep or raise profits. To do so, conducting regular surveys is quintessential. However, provided the large number of questions that typically constitute those surveys, resulting data are plagued with imperfect knowledge. Data from these surveys are typically expressed in ordinal scales. No mathematical operation like addition or mul...
The satisfaction of healthcare consumers: analysis and comparison of different ...
Vieira, Inês; Ferreira, Diogo; Pedro, Maria IsabelPatient satisfaction and the factors influencing it are becoming a significant concern for health organizations and patients around the world. This study evaluates patients' satisfaction regarding the inpatient service while tackling the existent literature gap on which method best suits the patient satisfaction analysis. We perform a methodological comparison (using factor analysis, structural equation modelin...
Patient satisfaction with healthcare services and the techniques used for its a...
Ferreira, Diogo Cunha; Vieira, Inês; Pedro, Maria Isabel; Caldas, Paulo; Varela, MiguelPatient satisfaction with healthcare provision services and the factors influencing it are be-coming the main focus of many scientific studies. Assuring the quality of the provided services is essential for the fulfillment of patients' expectations and needs. Thus, this systematic review seeks to find the determinants of patient satisfaction in a global setting. We perform an analysis to evaluate the collected ...
The satisfaction of healthcare consumers: analysis and comparison of different ...
Vieira, Inês; Ferreira, Diogo; Pedro, Maria IsabelPatient satisfaction and the factors influencing it are becoming a significant concern for health organizations and patients around the world. This study evaluates patients’ satisfaction regarding the inpatient service while tackling the existent literature gap on which method best suits the patient satisfaction analysis. We perform a methodological comparison (using factor analysis, structural equation modelin...
Customer satisfaction in the presence of imperfect knowledge of data
Ferreira, Diogo; Soares, Rodrigo; Pedro, Maria Isabel; Marques, Rui CunhaEnsuring customer satisfaction is at the top of any manager’s agenda wishing to keep or raise profits. To do so, conducting regular surveys is quintessential. However, provided the large number of questions that typically constitute those surveys, resulting data are plagued with imperfect knowledge. Data from these surveys are typically expressed in ordinal scales. No mathematical operation like addition or mul...
Economic Inefficiency Levels of Urban Solid Waste Management Services in Portugal
Ferreira, Diogo; Marques, Rui Cunha; Pedro, Maria Isabel; Amaral, CarolinaKey performance indicators (KPI) are widely used tools to evaluate the economic (in)efficiency of services, including the ones devoted to urban solid waste management. Regulatory exercises are, then, mostly based on the outputs from KPIs, raising some questions about their validity. In theory, other more appropriate tools could be used to estimate those efficiency levels. This study evaluates the economic ineff...
Fisheries problems and bureaucracy in aquaculture: An anti-commons view
Ferreira, Manuel Alberto M.; Coelho, Manuel; Pedro, Maria IsabelThe problems raised by anti-commons and bureaucracy have been linked since the study of Buchanan & Yoon (2000). Bureaucracy involves a multitude of agents that have a deciding power. At the view of conflicting interests, the decision makers inertia or the inertia of the system itself, excessive administrative procedures or too many administrative circuits push for too late decisions, or for nonrational decision...
Anti-commons: Fisheries problems and bureaucracy in aquaculture
Filipe, José António; Ferreira, Manuel Alberto M.; Coelho, Manuel Pacheco; Pedro, Maria IsabelAnti-Commons and bureaucracy have been linked since the study of Buchanan & Yoon (2000). Bureaucracy involves a set of agents that have a deciding power. Conflicting interests, the decision makers inertia or the inertia of the system itself, excessive administrative procedures or excessive administrative circuits push too late decisions, or for non-rational decisions in terms of value creation for economic agen...
Cooperation on stocks recover
Filipe, José António; Ferreira, Manuel Alberto M.; Coelho, Manuel Pacheco; Pedro, Maria IsabelThe study of cooperation shows that often it brings gains to the agents. In this study it is shown that cooperation is very interesting when exploiting marine live resources. Several kinds of models have been used to show the advantages of cooperation in fisheries (see Munro, 2002; Miller and Munro, 2002; Clark, 1980; or Levhari and Mirman, 1980, for example). In this study, a general model for fisheries is pre...
An approach to Earned Value Analysis (EVA): An application to a practical case
Pedro, Maria Isabel; Pereira, João; Filipe, José António; Ferreira, Manuel Alberto M.Nowadays, consumers are becoming more and more demanding about the quality of the service that are offered to them. To meet these demands, companies do great efforts to offer a high and consistent level for their services. Such an objective can only be achieved if companies have internal capabilities to be, not only effective in delivering what is expected from them, but also efficient in the way their service ...