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Raising consumers’ interest in their water invoices: Challenges and opportunities
Sá, Patrícia Moura e; Rita, MartinsGiven the importance of invoices in conveying key information to consumers, regulatory authorities worldwide have been issuing recommendations on their content and format. The aim of the current paper is to assess a detailed invoice model, which stresses accuracy and exhaustiveness concerns. The study is based on the perceptions of domestic consumers collected through the administration of a survey questionnair...
Data: 2020
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Origem: Estudo Geral - Universidade de Coimbra