Social actions since the 1960s have been the subject of debate within the concept of corporate social responsibility. In the early 1970s the idea that the company's only responsibility is to provide maximum financial return to shareholders is demystified and the concept is redefined with the company's obligations to society, that is, in addition to the search for financial gain, it will tend to balance social, ...
In 1980, the public sector focused on the theme of quality and Portugal followed the tendency, assuming a paradigm change: from bureaucratic and centralized administration to a service administration, decentralized and oriented to total quality. Among various approaches, the Common Assessment Framework (CAF) stands out. It is a European model that assesses organizational performance, with reference to the Princ...