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The rise of Industry 5.0 (I5.0)—with human-centricity as its defining pillar, complemented by sustainability and resilience—coincides with an unprecedented moment in workforce history: the simultaneous presence of four generations, including the emerging Generation Z. Human-centricity in this paradigm emphasizes well-being, purpose, and meaningful work as critical elements in reconfiguring organizations. Despit...
As Generation Z enters the job market, it is crucial for managers to understand how to foster their commitment, especially in the face of challenges like the Great Resignation and the Quiet Quitting. These challenges jeopardize organizational knowledge, innovation, and competitive advantage. In this way, this paper aims to identify the most effective leadership model for managing, engaging, and retaining Genera...
Services are changing at an impressive pace boosted by the technological advances felt in Robotics, Big Data, and Artificial Intelligence (AI) that have uncovered new research opportunities. Our objective is to contribute to the literature by exploring the pros and cons of the use of service robots in the hospitality industry and to practice, by presenting the architectural and technological characteristics of ...
The service sector is changing drastically due the use of robotics and other technologies, such as Artificial Intelligence (AI), Internet of things (IoT), Big Data and Biometrics. Consequently, further research opportunities in the service industry domain are also expected. In light of the above, the purpose of this paper is to explore the potentialities and limitations of service robots in the hospitality indu...
Services are changing at an impressive pace boosted by the technological advances felt in Robotics, Big Data, and Artificial Intelligence (AI) that have uncovered new research opportunities. Our objective is to contribute to the literature by exploring the pros and cons of the use of service robots in the hospitality industry and to practice, by presenting the architectural and technological characteristics of ...