14 documents found, page 1 of 2
Understanding online reviews in all-inclusive hotels servicescape: a fuzzy set ...
Rassal, C.; Correia, Antónia; Serra, FranciscoThe concept of all-inclusive (AI) hotel service is complex and multidimensional; grounded on the SERVQUAL model, this research aims to identify the main components of AI service that moderate online ratings. Aside from the dimensions comprised in the SERVQUAL model, this research discusses price, place, and experiences as essential components in AI hotel ratings. This research was applied in the Algarve, a matu...
Systems approach to model smart tourism ecosystems
Sedarati, Pooyan; Serra, Francisco; Jere Jakulin, TadejaThe tourism industry is inherently complex and a key player in sustainable development. This paper intends to discuss the path towards building a sustainable smart tourism ecosystem model by delving deep into the pivotal topics with interesting speculations on smart cities' perspectives that lay a broader foundation of smart tourism destinations. First, it discusses the interconnections and foundation of smart ...
Algarve hotel price determinants: a hedonic pricing model
Soler, Ismael P.; Gemar, German; Correia, Marisol B.; Serra, FranciscoThis study sought to assess customers' willingness to pay for a wide variety of characteristics and attributes of hotels in Portugal's Algarve region. After collecting nearly all the information available on TripAdvisor for hotels in this region, a hedonic pricing model was developed using a database of 9992 cases. The results suggest that - after standardisation - the most important variable shaping Algarve ho...
Software as a Service: An effective platform to deliver holistic Hotel Performa...
Antonio, Nuno; Serra, FranciscoThis study main objective was to assess the viability of development of a Performance Management (PM) system, delivered in the form of Software as a Service (SaaS), specific for the hospitality industry and to evaluate the benefits of its use. Software deployed in the cloud, delivered and licensed as a service, is becoming increasingly common and accepted in a business context. Although, Business Intelligence (...
Software as a service: an effective platform to deliver holistic Hotel Performa...
António, Nuno; Serra, FranciscoThis study main objective was to assess the viability of development of a Performance Management (PM) system, delivered in the form of Software as a Service (SaaS), specific for the hospitality industry and to evaluate the benefits of its use. Software deployed in the cloud, delivered and licensed as a service, is becoming increasingly common and accepted in a business context. Although, Business Intelligence (...
Factors affecting the decision-making process when choosing an event destinatio...
Houdement, Julie; C. Santos, José António; Serra, FranciscoBusiness travel is nowadays a key component of tourism industry and an important instrument for reducing seasonality. Literature has identified several attributes that affect the decision-making process when choosing a destination to hold an event. The main objective of this research is to determine their importance and how they influence the decision-making process. Vilamoura in Portugal and Marbella in Spain ...
Factors affecting the decision-making process when choosing an event destinatio...
Houdement, Julie; C. Santos, José António; Serra, FranciscoBusiness travel is nowadays a key component of tourism industry and an important instrument for reducing seasonality. Literature has identified several attributes that affect the decision-making process when choosing a destination to hold an event. The main objective of this research is to determine their importance and how they influence the decision-making process. Vilamoura in Portugal and Marbella in Spain ...
Factors affecting the decision-making process when choosing an event destinatio...
Houdement, Julie; Santos, José António C.; Serra, FranciscoBusiness travel is nowadays a key component of tourism industry and an important instrument for reducing seasonality. Literature has identified several attributes that affect the decision-making process when choosing a destination to hold an event. The main objective of this research is to determine their importance and how they influence the decision-making process. Vilamoura in Portugal and Marbella in Spain ...
Framework for a Hospitality Big Data Warehouse: The Implementation of an Effici...
Ramos, Celia; Martins, Daniel; Serra, Francisco; Lam, Roberto; Cardoso, Pedro; Correia, Marisol; Rodrigues, Joãoorder to increase the hotel's competitiveness, to maximize its revenue, to meliorate its online reputation and improve customer relationship, the information about the hotel's business has to be managed by adequate information systems (IS). Those IS should be capable of returning knowledge from a necessarily large quantity of information, anticipating and influencing the consumer's behaviour. One way to manage ...
Relationship between attitudes towards physical activity and sports and academi...
Manuel Lopez-Bonilla, Jesus; Miguel Lopez-Bonilla, Luis; Serra, Francisco; Ribeiro, ClaudiaThe propose of this study is to analyse the existing relationship between attitudes towards physical activity and sports and academic performance at university level from a cross-cultural perspective. This study is based on two samples of Spanish and Portuguese college students from the Degree in Tourism. The sample of Spanish students comprises 108 students, while the sample of Portuguese students comprises 92...