7 documents found, page 1 of 1

Financial balance: comparison between four Portuguese thermal establishments

Since ancient times, Man has known the powers of thermal waters in a relationship that has not been monotonous. In its evolution, the world began to include the two aspects of thermalism (classic and wellness) in the sphere of health and wellness tourism, which is considered, since 2006, as a strategic product for Portugal by Turismo de Portugal, IP. The aim of this study was to analyse the financial stability ...

Are alternative accommodations a threat to hotels in Portugal?

The possibility to book unique accommodations around the world is growing. Since 2005 an alternative segment of accommodation is becoming a strong phenomenon in Portugal, progressively increasing in demand. There are many different types of alternative accommodations, from cheap to luxury, each operating in its own niche. In Portugal, the rise of luxury accommodations has brought new attention to the lodging se...

Manual de boas práticas e sustentabilidade no turismo

Implementation of mystery shopping in hotel management: practical overview in F&B

The dynamic of the present ever-changing market makes service quality management increasingly demanding, compelling organizations to monitor constantly the rapid changes that are often unexpected. It is in this context that quality management value becomes essential for organizations. Mystery Shopping has become an accepted method of performance measurement in many industries. Therefore, the goal of this resear...

Customer delight: perception of hotel spa consumers

Delighted customers are those whose expectations have been exceeded by the service provider. Competitors in the hotel business need to go beyond what is expected in order to satisfy the guest with an unpredictable positive experience. This study was aimed to clarify the significance of customer delight as an antecedent to customer loyalty, in five-star hotel spas in Portugal. To better understand spa consumers’...

Gastronomical Experiences in the Western Touristic Pole of Portugal

The tourism concept associated to an experience is getting more prominent every day. Food Tourism is one of those expansions of tourism that focuses on the individual as opposed to the world around him. The tourist is the protagonist of an experience, apparently individual, but in reality it involves a whole range of factors, physical and psychological, that do not allow isolating him but identifying him as the...

Food tourism in the touristic development pole of the western region – Portugal

Currently, tourism is characterized by significant changes in its supply. These changes are motivated by the need of adjustment to the actual demand, which seek new types of experiences, different sensations and new destinations. Regarding tourist behavior, we can identify that there are profound changes, today, in comparison to previous years. Tourists travel more annually (but with shorter stays), are more kn...