The increasing demand and the limitation of resources in health organizations raise the need for more efficient management. With demand higher than the capacity, patient queues increase, causing hospitals to need flexible management mechanisms to deal with the existing lists. In this context, adaptations of principles and methods of Industrial Engineering and Management, such as Lean Thinking and Heijunka, natu...
Paper aims: Lack of operational planning in healthcare organizations may result in service disconnection and reduced value per effort to the patient. Production Planning, Scheduling and Control assists in determining “what,” “how much,”= “when” and “where” to deliver, which may be of great relevance to healthcare services. This study proposes a structural framework and analyzes the implementation of PPSC concep...