3 documents found, page 1 of 1
Quality Assessment of the Services Delivered by a Court, Based on the Perceptio...
Sá, Patrícia Moura e; Rosa, Maria João; Santinha, Gonçalo; Valente, CátiaThis paper aims to measure the quality of the services delivered by a court by assessing the satisfaction of court users and service providers, i.e., magistrates and court officials. For that purpose, a case study was carried out and data were collected by means of a questionnaire based on the SERVPERF instrument, in which perceived service quality is measured, considering court users, magistrates, and court of...
Quality assessment of the services delivered by a court, based on the perceptio...
Sá, Patrícia Moura e; Rosa, Maria João; Santinha, Gonçalo; Valente, CátiaThis paper aims to measure the quality of the services delivered by a court by assessing the satisfaction of court users and service providers, i.e., magistrates and court officials. For that purpose, a case study was carried out and data were collected by means of a questionnaire based on the SERVPERF instrument, in which perceived service quality is measured, considering court users, magistrates, and court of...
Relatório de Estágio Curricular – Comunilog Consulting (Guarda)
Valente, CátiaO presente relatório foi elaborado no âmbito da Unidade Curricular de Estágio Curricular, pertencente à Licenciatura de Gestão de Recursos Humanos (GRH), lecionada na Escola Superior de Tecnologia e Gestão (ESTG) do Instituto Politécnico da Guarda (IPG). O estágio decorreu no período entre 11 de junho e 16 de agosto de 2019, na empresa Comunilog Consulting, com sede na cidade da Guarda. O principal objetivo soc...