19 documents found, page 1 of 2
Organizational capabilities and SSCM : a bibliographic review and cluster analysis
Orioli, Felipe Porphirio; Veríssimo, José ManuelAbstract: Purpose – The purpose of the study is to perform a scientific mapping and detect the evolution pattern of two emerging fields, organizational capabilities and sustainable supply chain management (SSCM), to detect and visualize the existing conceptual domains and identify less-explored areas. Design/methodology/approach – This study uses a methodological combination involving systematic literature revi...
A bibliometric review and content analysis of research trends in sensory marketing
Antunes, Inês Filipa S.; Veríssimo, José ManuelDespite the numerous studies on sensory marketing, research that holistically reviews through bibliometric and cluster analysis the ensuing knowledge about this topic remains elusive. This study aims to (1) systematically synthesize, condensate and understand the research regarding sensory marketing, and (2) provides suggestions for a future research agenda to help further advances in this field. In detail, bas...
The journey of culture and social responsibility and its relationship with orga...
Reis, Alexandre dos; Veríssimo, José ManuelAbstract: Purpose – The purpose of this study is to map and analyze the academic production regarding the relationship among organizational culture (OC), corporate social responsibility (CSR) and organizational performance (OP), based on 240 papers listed in the Web of Science (WoS) database. Design/methodology/approach – This research was performed based on a bibliometric analysis supported by the VOSviewer so...
Memorable tourism experiences, perceived value dimensions, and behavioral inten...
Brochado, Ana; Veríssimo, José Manuel; Oliveira, José Carlos L. dePurpose: This study sought to explore demographic market segments’ effect on the relationships between memorable tourism experiences (MTEs), perceived value dimensions, and tourists’ behavioral intentions. Design: The data were collected with an online survey that gathered information on MTEs, economic value, quality value, emotional value, social value, and intentions to recommend and revisit. The research mod...
Smart tourism: a scientometric review (2008-2020)
Borges-Tiago, Teresa; Veríssimo, José Manuel; Tiago, FlávioThe fast path of smart tourism developments within the tourism and hospitality field clarifies the need to identify its intellectual structures and monitor its evolution. 43% of the articles ever published are from the last two years. An initial work, covering the papers published between 2008 and 2018, reveal five dimensions under a humanware approach: (i) smart technologies; (ii) smart ecosystems; (iii) value...
Customers who misbehave: Identifying restaurant guests ‘acting out via asymmetr...
Hammami, Samiha Mjahed; Veríssimo, José Manuel; Harris, Lloyd C.; El-Manstrly, Dahlia; Woodside, Arch G.; Chaouali¸ WalidThis study uncovers the impact of combined dark triad personality traits, firm’s power, and customer demographic characteristics. It uses a sample of 263 restaurant customers. The findings include customer configurations indicating misbehavior and non-misbehavior cases. From a theoretical perspective, the study questions the philosophy of customer sovereignty and applies asymmetric case-based modeling to identi...
The relationship between strategic orientation, service innovation, and perform...
Serafim, Gerdina Handa; Veríssimo, José ManuelThis paper aims to investigate the impacts of customer orientation, competitor orientation, learning orientation, technology orientation, and entrepreneurial orientation on hotel innovation and performance. Data from 69 hotels in four Angolan provinces were analyzed using the partial least squares (PLS) approach and multi group analysis. The results show that learning and entrepreneurial orientations have a pos...
Mapping co-creation and co-destruction in tourism : a bibliographic coupling an...
Freire, Roberta Rocha; Veríssimo, José ManuelThis study carries out a mapping analysis of published research on the topics of value co-creation and co-destruction in tourism, based on a review of 268 articles from 80 journals listed in the Web of Science database, published between 2011 and 2019. A bibliographic coupling method using VOSViewer application was carried out. The analysis suggests four distinct streams of research, including: (1) the intertwi...
From fans to buyers : antecedents of sponsor’s products purchase intention
Silva, Alfredo; Veríssimo, José ManuelAbstract: Purpose – This study aims to explore the indirect and direct effect of perceived congruence between fans’ identification with a team and the intention to buy sponsor’s products. The level of perceived congruence between the sponsor and the sports team, as well as fans’ attitude toward the sponsor and their purchase intention toward products from the sponsoring company are analyzed. Design/methodology/...
A brand-new world: brand-endorsers-users fit on social media
Borges-Tiago, Teresa; Tiago, Flávio; Veríssimo, José Manuel; Silva, TiagoAbstract: Purpose – The digital relationship between brand and users, and brand and endorsers has been analyzed from different angles. The purpose of this paper is to investigate how these three elements co-create online the brand personality of the firm, through user-generated content. Design/methodology/approach – This study gathered data from the hotels’ websites, Facebook, Twitter and TripAdvisor accounts, ...