Detalhes do Documento

This paper focuses on the spare parts inventory management of a maintenance provider of the health sector, where the commitment to ensure the agreed customer service level and the guarantee of maximum availability of the devices are relevant issues. Spare parts inventory management means handling with unpredictable consumption, since in most cases, it is impossible to know in advance when a specific spare part will be necessary or the needed amount. Determining an adequate inventory management policy for spare parts, specifically for unplanned maintenance operations is essential to provide the contracted service level. Considering that the criticality of a spare part has consequences regarding the availability of an equipment and service level agreement, the spare parts were classified in terms of quantity, value of usage and criticality. Based on this classification, differentiated service levels and inventory management policies were adopted for each group.