Autor(es): Texeira Fernandes Justino, Maria do Rosário ; Rivera-Fernández, Gala ; Godinho Antunes, Marina ; Ribeiro Mucharreira, Pedro ; Texeira Quirós, Joaquín
Data: 2025
Identificador Persistente: http://hdl.handle.net/10400.21/23093
Origem: Repositório Científico do Instituto Politécnico de Lisboa
Assunto(s): Quality management; ISO9000 standards; Organizational performance; Total Quality Management (TQM)
Enhancing product and service quality serves as a strategic lever for businesses to strengthen or sustain their competitive position. While extensive research exists on quality management systems, the empirical evidence regarding ISO9000 certification's influence on organizational performance remains inconclusive, with studies presenting divergent findings. This paper systematically examines existing literature to investigate the complex interrelationships among quality management implementation, ISO9000 certification, associated quality costs, operational outcomes, and their collective impact on firm performance. Through this comprehensive review, we aim to provide clarity on these critical connections within the quality management domain.
