Author(s): Lima, João Manuel Guerreiro
Date: 2020
Persistent ID: http://hdl.handle.net/10362/107271
Origin: Repositório Institucional da UNL
Project/scholarship: info:eu-repo/grantAgreement/FCT/6817 - DCRRNI ID/UID/ECO/00124/2013/PT;
Subject(s): Network capillarity; Operational efficiency; Short-termImpact; Risk analysis; Internal systems
After an in-depth analysis of EAP’s current situation, it was found a need to implement action that, represent significant operational gains. These initiatives have a short-term impact, how ever ,they are meant to be a first step for the introduction of more profound changes. The analysis’ results proved that it is crucial to improve the network efficiency byre- structuring critical zones and excluding low-performing providers. Additionally, to guarantee that EAP internal systems run smoothly, action sare recommended regarding the TASK and RoS systems. Finally, providers' performance can be enhanced by linking KPIs to SLAs.
