Autor(es):
Santos, Margarida Custódio ; Veiga, Celia ; Águas, Paulo ; Santos, José António C.
Data: 2019
Identificador Persistente: http://hdl.handle.net/10400.1/14148
Origem: Sapientia - Universidade do Algarve
Assunto(s): Climate change; Hotel; Management; Intention; Consumers; Industry; Impact; Determinants; Satisfaction; Challenges; Sustainable practices; Marketing implications; Mixed methods design; Sustainability communication; Climate change; Climate change; Hotel; Hotel; Management; Management; Intention; Intention; Consumers; Consumers; Industry; Industry; Impact; Impact; Determinants; Determinants; Satisfaction; Satisfaction; Challenges; Challenges; Sustainable practices; Sustainable practices; Marketing implications; Marketing implications; Mixed methods design; Mixed methods design; Sustainability communication; Sustainability communication
Descrição
Purpose The purpose of this study posited that tourism companies and more especially hotels located in tourist destinations dependent on air transportation, need to commit more strongly to sustainability because of their greater distance from the main outbound markets. The research focused on determining whether hotels' star rating, location, age and size influence their sustainability communication and on identifying the characteristics of the messages used in hotels' sustainability communication. Design/methodology/approach To accomplish these objectives, a sequential mixed methods design with three interconnected phases was used, including quantitative data and content analysis. Findings Less than 10% of hotels located in a tourist destination strongly dependent on air transportation and peripheral to the main outbound markets actually communicate about sustainable practices on their websites. Communication practices are dependent on hotels' star rating, location, size and age. Research limitations/implications - The study limitations are that it was conducted in only one destination and that the hotel websites' layouts are heterogeneous, which means that the analysis and comparison of the relevant information is extremely challenging. In addition, the research only considered hotels or similar lodgings, leaving out other types of accommodation. Practical implications - Hotels in tourist destinations dependent on air transportation need to adjust their sustainability communication in response to the trend among tourists toward greater consciousness about the environmental impacts of their individual tourism-related choices. Hotels also need to provide more accurate and detailed information on sustainable practices, with both affective and rational appeals that focus on tourists' experiences. Originality/value The study was conducted in a destination dependent on air transportation and peripheral to the primary outbound markets.
