Publicação
The moderating effect of emotional intelligence on the relationship between transformational leadership and burnout syndrome
| Resumo: | Over the years, it has become clear that the success of companies is directly proportional to the perceived success of the people who work there, and that demotivated people can lead a company to failure. These conclusions have increased interest in the development of studies related to management, leadership and, more recently, the emotional intelligence and mental health of employees and leaders, given the preponderant role they play in the success and, consequently, the value of companies. We therefore considered it pertinent to study the relationship between these three variables: transformational leadership, emotional intelligence and burnout syndrome. The main focus of this study was to develop a quantitative analysis that would allow us to assess the level of emotional intelligence of employees, their perception of the transformational characteristics of their leaders and their level of burnout. More specifically, this study aimed to analyze the moderating effect of emotional intelligence on the relationship between transformational leadership and burnout. To this end, three questionnaires (Copenhagen Burnout Inventory, Emotional Intelligence Scale and Global Transformational Leadership) were compiled and applied to a valid sample of 233 people, made up of men and women from different age groups and personal and professional backgrounds. Through this analysis, it can be concluded that both the transformational leadership and emotional intelligence variables have a negative relationship with burnout, which means that people led by transformational leaders and people with higher levels of emotional intelligence tend to have lower levels of burnout. However, when studying the moderating effect, it was found that emotional intelligence, despite being proven in the literature to be an influencing factor, does not moderate the relationship between the other two variables. Despite the limitations presented in the conclusion of this study, we were able to establish a relationship between the variables and conclude that some demographic and professional characteristics, such as gender and the working hours, have an impact on the levels of burnout shown by the employees. That said, we believe that it’s increasingly pertinent to study variables related to work and mental health in greater depth. Bearing in mind that work takes up a large part of most people's lives, it’s important to study ways and methods of reducing the negative consequences it can have in the long term, particularly psychological disorders caused by exhaustion and stress, often amplified by unhealthy working environments and poor leadership. Therefore, in a society that is increasingly developed and oriented towards the labor market, with increasingly younger workers, it is extremely important not only to develop and train good leaders, but also to alert and educate the general population about mental health as a tool to achieve professional success. This dissertation aims to encourage and inspire future research into the study of this topic, particularly into other possible causes and factors that could moderate this relationship, always with the aim of finding factors that reduce the level of burnout among employees. |
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| Autores principais: | Martins, Margarida Filipe |
| Assunto: | Transformational leadership Inteligência emocional -- Emotional intelligence Síndrome de burnout -- Burnout syndrome Moderating effect Copenhagen Burnout Inventory Emotional Intelligence Scale Global Transformational Leadership Scale Liderança transformacional Efeito moderador Escala de Inteligência Emocional Escala Global de Liderança Transformacional |
| Ano: | 2024 |
| País: | Portugal |
| Tipo de documento: | dissertação de mestrado |
| Tipo de acesso: | acesso restrito |
| Instituição associada: | ISCTE |
| Idioma: | inglês |
| Origem: | Repositório ISCTE |
| Resumo: | Over the years, it has become clear that the success of companies is directly proportional to the perceived success of the people who work there, and that demotivated people can lead a company to failure. These conclusions have increased interest in the development of studies related to management, leadership and, more recently, the emotional intelligence and mental health of employees and leaders, given the preponderant role they play in the success and, consequently, the value of companies. We therefore considered it pertinent to study the relationship between these three variables: transformational leadership, emotional intelligence and burnout syndrome. The main focus of this study was to develop a quantitative analysis that would allow us to assess the level of emotional intelligence of employees, their perception of the transformational characteristics of their leaders and their level of burnout. More specifically, this study aimed to analyze the moderating effect of emotional intelligence on the relationship between transformational leadership and burnout. To this end, three questionnaires (Copenhagen Burnout Inventory, Emotional Intelligence Scale and Global Transformational Leadership) were compiled and applied to a valid sample of 233 people, made up of men and women from different age groups and personal and professional backgrounds. Through this analysis, it can be concluded that both the transformational leadership and emotional intelligence variables have a negative relationship with burnout, which means that people led by transformational leaders and people with higher levels of emotional intelligence tend to have lower levels of burnout. However, when studying the moderating effect, it was found that emotional intelligence, despite being proven in the literature to be an influencing factor, does not moderate the relationship between the other two variables. Despite the limitations presented in the conclusion of this study, we were able to establish a relationship between the variables and conclude that some demographic and professional characteristics, such as gender and the working hours, have an impact on the levels of burnout shown by the employees. That said, we believe that it’s increasingly pertinent to study variables related to work and mental health in greater depth. Bearing in mind that work takes up a large part of most people's lives, it’s important to study ways and methods of reducing the negative consequences it can have in the long term, particularly psychological disorders caused by exhaustion and stress, often amplified by unhealthy working environments and poor leadership. Therefore, in a society that is increasingly developed and oriented towards the labor market, with increasingly younger workers, it is extremely important not only to develop and train good leaders, but also to alert and educate the general population about mental health as a tool to achieve professional success. This dissertation aims to encourage and inspire future research into the study of this topic, particularly into other possible causes and factors that could moderate this relationship, always with the aim of finding factors that reduce the level of burnout among employees. |
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